FAQ's
Frequently Asked Questions
Are personalized services available to clients who cannot visit in-store and wish to connect by phone or email?
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Absolutely. Personalized services - such as custom made to order, fabric selection and space planning, is at the heart of what we do. We’re happy to guide you through every detail, whether you visit us in-store or if you connect with us by phone or email.
What is custom made to order furniture at InsideOut Homestore?
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Our furniture is thoughtfully tailored to you. Slipcovered furniture is selected by collection, fabric, and configuration. Dining and living furniture is customized by collection and wood finish.
How long does a custom order take?
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Typically, following your placement order, arrival is approximately 8 weeks.
Do you ship across Canada and United States?
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Yes! Slipcovered furniture is available to ship within Canada and the United States. Select Decor is exclusively available in-store. We are happy to answer any of your questions regarding shipping by email Info@InsideOutVictoria.com or over the phone (250) 388-0661 + -877-988-0661
What is the process for delivery?
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We will call to notify you that your beautiful furniture has arrived, and we will start the arrangements for your white-glove delivery to your residence. Your furniture will be delivered directly into your home and placed in position and all packaging will be removed.
Are your slipcovers universal?
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Our slipcovers are custom-designed exclusively for our furniture collections to ensure a perfect fit and refined look.
Are your slipcovers removable and washable?
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Yes! Simply, remove covers and wash in cold water and hang to dry.
Can I order additional slipcovers for my furniture?
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Yes! Additional slipcovers can be ordered for your beautiful furniture.
Is everything on your website available to view in store?
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Our website serves as a curated Lookbook, offering a glimpse into our collections. There is much more to discover in-store. If a particular piece has caught your eye, we’re happy to confirm its available in our showroom—please contact us at info@insideoutvictoria.com or 250-388-0661, and we’ll gladly assist you.
